Low-Carbon Action in Full Swing: A Study on Satisfaction with Wise Medical Development

Area of Science:

• Healthcare Management
• Environmental Sustainability
• Digital Health

Background:

• The medical sector has a dual obligation: reducing carbon emissions and delivering high-quality patient care.
• Existing research overlooks patient perspectives and the transformation of wise medical within low-carbon transitions.
• This study addresses the gap by exploring patient priorities in wise medical during the low-carbon shift.

Purpose of the Study:

• To identify patient priorities regarding wise medical, particularly its role in carbon reduction.
• To analyze factors influencing patient satisfaction with wise medical services.
• To investigate regional disparities in wise medical development and patient satisfaction within Zhejiang Province.

Main Methods:

• Crawled and analyzed patient comments from the Zhihu platform for high-frequency keywords related to wise medical and carbon reduction.
• Designed and distributed a questionnaire, collecting 837 valid responses from Zhejiang Province.
• Utilized an XGBoost model to identify key factors affecting patient satisfaction and examined regional heterogeneity.

Main Results:

• Patient focus on wise medical centers on digitalization-driven convenience and tangible medical outcomes.
• Key satisfaction drivers include hospital crowd management, streamlined treatment processes, digital platform utility, telemedicine quality, and appropriate treatment quality.
• Northern Zhejiang shows advanced wise medical development with efficient processes and digital integration; southwestern Zhejiang excels in telemedicine quality; eastern Zhejiang presents intermediate development.

Conclusions:

• Digitalization and effective medical outcomes are paramount for patient acceptance of wise medical.
• Optimizing hospital operations, digital services, and telemedicine are crucial for enhancing patient satisfaction.
• Targeted strategies are needed to address regional disparities in wise medical implementation and patient experience.