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Consumers' Evaluation of Web-Based Health Information Quality: Meta-analysis.
Yan Zhang1,2, Yeolib Kim3
1School of Information, The University of Texas at Austin, Austin, TX, United States.
Journal of Medical Internet Research
|April 28, 2022
Summary
Consumers often judge web-based health information quality by appearance and ease of use, not content depth. This impacts their intention to use health systems and satisfaction, but not necessarily their behavior.
Area of Science:
- Information Science
- Health Informatics
- Consumer Behavior
Background:
- The internet is a primary source of health information for consumers.
- The quality of web-based health information varies significantly.
- Understanding how consumers evaluate health information quality is crucial for effective health communication.
Purpose of the Study:
- To identify factors influencing consumers' evaluation of web-based health information quality.
- To determine the consequences of these evaluations on information use.
- To consolidate existing research and guide future studies in this area.
Main Methods:
- Systematic literature search across 10 databases.
- Inclusion of empirical studies on web-based health information quality, credibility, and trust.
- Meta-analysis of 147 studies (reported in 136 papers).
Main Results:
- System navigability, aesthetics, and ease of understanding were key antecedents of perceived quality.
- Intention to use health information systems and satisfaction with health information were major consequences.
- Quality evaluation relied more on peripheral cues than content comprehensiveness.
Conclusions:
- Consumers prioritize superficial cues over content depth when assessing health information quality.
- Web-based health information quality strongly influences cognitive appraisals and behavioral intentions, but less so actual behavior.
- Further research is needed to explore additional moderators influencing these relationships.
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