Staff Knowledge Enhancement Program in Hospital Pharmacy: One-Year Experience

Area of Science:

• Pharmacy education
• Continuing professional development
• Healthcare workforce training

Background:

• Effective staff training is crucial for maintaining high standards in pharmacy practice.
• Continuous professional development programs are essential for updating knowledge on policies and procedures.
• The Staff Knowledge Enhancement Program (SKEP) was implemented to address these needs.

Purpose of the Study:

• To evaluate the effectiveness of the Staff Knowledge Enhancement Program (SKEP).
• To assess improvements in staff knowledge regarding pharmacy policies and procedures.
• To measure the impact of SKEP on daily practice and professional development.

Main Methods:

• A survey was conducted among 38 pharmacy staff members after one year of SKEP implementation.
• The survey used a 7-question scale (1-5) to gather feedback on SKEP's educational content and perceived benefits.
• Data on time spent on SKEP tests and therapeutic intervention documentation (TID) were also collected.

Main Results:

• High satisfaction reported: 61% of pharmacists and 80% of technicians were satisfied with SKEP's educational content.
• Knowledge and applicability: 83% of pharmacists and 93% of technicians found SKEP effective in improving knowledge applicable to daily practice.
• Policy awareness: 73% of pharmacists and 74% of technicians reported improved familiarity with policies and procedures.
• Therapeutic interventions: A 30% increase in TID was observed post-SKEP implementation.

Conclusions:

• SKEP is an effective tool for enhancing pharmacy staff knowledge and awareness of policies and procedures.
• The program demonstrates a positive impact on practical application of learned material and potentially on patient care through increased TIDs.
• Further investigation into optimizing SKEP to mitigate perceived burdens on staff time is warranted.