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Updated: Sep 23, 2025

Collecting Sleep, Circadian, Fatigue, and Performance Data in Complex Operational Environments
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Study on Factors That Influence Human Errors: Focused on Cabin Crew.

Jiyoung Kim1, Myoungjin Yu1, Sunghyup Sean Hyun1

  • 1School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea.

International Journal of Environmental Research and Public Health
|May 14, 2022
PubMed
Summary
This summary is machine-generated.

Airline cabin crew human errors stem from physical fatigue, psychological stress, and complacency. These errors negatively impact job crafting and mental health, highlighting areas for safety improvements.

Keywords:
airlinecabin crewhuman errorshuman factorsjob craftingmental health

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Area of Science:

  • Aviation Safety
  • Human Factors Research
  • Occupational Psychology

Background:

  • Human errors pose significant risks in aviation safety, particularly for airline cabin crew.
  • Understanding the root causes of human error is crucial for accident prevention and operational efficiency.
  • Previous research has not fully explored the impact of specific human factors like complacency on cabin crew performance.

Purpose of the Study:

  • To identify the key human factors contributing to errors made by airline cabin crew.
  • To analyze the causal relationship between identified human factors and the occurrence of human errors.
  • To investigate the impact of human errors on cabin crew job crafting and mental well-being.

Main Methods:

  • Statistical analysis was employed to examine the influence of five pre-defined human factors on human errors.
  • Data was collected and analyzed to determine the significance of each human factor's contribution to errors.
  • The study assessed the correlation between human errors and their subsequent effects on job crafting and mental health.

Main Results:

  • Physical fatigue, psychological stress, and complacency were found to have a significant positive impact on human errors among cabin crew.
  • Hurrying due to time pressure and external distractions did not show a significant effect on the frequency of human errors.
  • Human errors were demonstrated to have a detrimental effect on both job crafting and the mental health of cabin crew.

Conclusions:

  • Complacency is a critical, under-researched human factor contributing to cabin crew errors.
  • Addressing physical fatigue, psychological stress, and complacency is essential for reducing human errors in the cabin.
  • Mitigating human errors is vital for improving cabin crew job satisfaction and mental health, thereby enhancing overall aviation safety.