Design and Implementation of Interactive Platform for Operation and Maintenance of Multimedia Information System...

In order to cope with the challenges that operators face after the impact of diversified social channels in the field of interactive services, we actively build a new generation of intelligent interactive systems based on artificial intelligence technology, a semantic understanding, and intention recognition, covering rich media content, omnichannel coverage, high-frequency knowledge updates, consistent service response, high-quality, and low-cost intelligent interactive solutions is proposed. The solution provides overall business modeling for scenario design and a scenario-based knowledge expression system, with the function of fragmented knowledge processing. With complete text and voice information, combined with pictures, text, audio, video, and other multimedia, we intelligently interact with users, allowing users to obtain required information and solve problems in a pleasant and relaxing interaction. Therefore, the research and exploration of the intelligent interactive system architecture based on artificial intelligence is a useful practice and strong support for operators to redefine the connotation and elements of "smart service" in the process of building "smart operation." Through repeated tests, it can be seen that the language similarity has reached 0.75549, which is very close to 1.0000. It can be seen that the design of this platform has been successful.