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Area of Science:

  • Nursing
  • Healthcare
  • Patient Experience

Background:

  • Interpersonal trust is vital in the nurse-patient relationship.
  • It involves goodwill, familiarity, risk, power imbalance, and vulnerability.
  • Understanding its development is key in hospital settings.

Purpose of the Study:

  • To explain how hospitalized adults develop interpersonal trust with nurses.
  • To identify patient perspectives on trust development in hospitals.

Main Methods:

  • Grounded theory approach.
  • Face-to-face interviews with 20 hospitalized adults.
  • Constant comparative analysis of collected data.

Main Results:

  • Trust development is centered on 'Taking the Time,' reflecting nursing presence.
  • Phases include patient vulnerability, reliance, and nurse's positive vibe, person-centered care, and empathy.
  • The endpoint is patient comfort, with nurses perceived as controlling trust development.

Conclusions:

  • Positive nurse attitude facilitates trust; seeing patients as individuals, not checklists, is crucial.
  • Established trust increases patient engagement and willingness to ask questions.
  • Trust development contributes to safer patient care by fostering patient cooperation.