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Veterans using Whole Health services were evaluated. Women Veterans favored individual services, while high utilizers participated more in group settings, suggesting tailored programming needs.

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Area of Science:

  • Healthcare delivery systems
  • Integrative health
  • Veteran health services

Background:

  • The Veterans Health Administration is implementing a Whole Health system.
  • This initiative emphasizes proactive, person-centered healthcare for Veterans.

Purpose of the Study:

  • To identify characteristics of Veterans utilizing Whole Health services.
  • To determine diagnoses for which Veterans seek Whole Health care.
  • To examine patterns of high utilization within the Whole Health system.

Main Methods:

  • Program evaluation of 174 Veterans using Whole Health services (December 2018 - March 2020).
  • Data collection included chart reviews and self-report measures.

Main Results:

  • Women Veterans were more likely to use individual Whole Health services compared to men.
  • High utilizers (top 30%) were more likely to attend group services than other participants.

Conclusions:

  • Further research should explore the community-building potential of Whole Health.
  • Developing group programming specifically for women Veterans is recommended.