Oral Oncolytics: Using Remote Technology to Improve Access, Operational Efficiency, and Satisfaction.

Area of Science:

• Oncology
• Healthcare Management
• Quality Improvement

Background:

• Oral oncolytic therapies necessitate frequent laboratory monitoring for toxicity.
• Delays in monitoring processes can lead to treatment interruptions and decreased care team satisfaction.

Purpose of the Study:

• To implement a nurse-led quality improvement project to optimize oral oncolytic therapy management.
• To enhance patient safety, access, operational productivity, and care team satisfaction.

Main Methods:

• Streamlined care management processes and defined job tasks.
• Introduced a remote patient-reported symptom monitoring application.
• Focused on improving laboratory result processing and order completion efficiency.

Main Results:

• Eliminated paper fax distribution for laboratory results.
• Achieved a 97% decrease in time to process remote laboratory results.
• Reduced administrative clicks by 78% for laboratory orders and patient correspondence.

Conclusions:

• The implemented quality improvement project successfully streamlined oncology care management.
• Optimized processes and technology integration significantly improved operational efficiency and care team satisfaction.
• The project demonstrates a viable model for enhancing patient safety and access in oral oncolytic therapy management.