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Development Towards Patient-Centered eHealth Services in Finland.

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Patient-centered care is lacking in Finnish public eHealth services. Despite patient feedback from 2015, desired features remain unimplemented in 2021, indicating an organizational rather than patient focus.

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FinlandPatient portaleHealth Services

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Area of Science:

  • Health Informatics
  • Patient Experience Research
  • Digital Health Services

Background:

  • Public eHealth services aim to improve healthcare access and efficiency.
  • Patient perspectives are crucial for evaluating and developing effective digital health tools.
  • Previous assessments identified specific patient-desired features for eHealth platforms.

Purpose of the Study:

  • To analyze the evolution of Finnish public eHealth services between 2014 and 2021.
  • To assess the extent to which patient-identified needs were met in eHealth service development.
  • To determine if eHealth services are patient-oriented or organization-oriented.

Main Methods:

  • Qualitative analysis of patient interviews conducted in 2014-2015.
  • Comparative assessment of identified patient needs against eHealth service offerings in 2021.
  • Longitudinal evaluation of eHealth service development from a patient viewpoint.

Main Results:

  • Key patient-desired features identified in 2014-2015 were not implemented by 2021.
  • A significant gap persists between patient expectations and the functionalities of public eHealth services.
  • The study highlights a lack of patient-centric design in the development of these services.

Conclusions:

  • Finnish public eHealth services remain largely organization-oriented, not patient-oriented.
  • Continuous patient engagement is necessary for the successful development of digital health solutions.
  • Future eHealth development must prioritize patient needs and usability to achieve true patient-centered care.