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Published on: July 4, 2018
Parents' satisfaction with care in pediatric intensive care units
Cintia de Cassia Cintra1, Pedro Celiny Ramos Garcia2, Simone Brandi1
1Hospital Israelita Albert Einstein, Gerência de Centro de Terapia Intensiva Pediátrica. Sao Paulo, Sao Paulo, Brazil.
Insights
Parents reported high satisfaction with pediatric intensive care (PICU) services, irrespective of their child
Area of Science:
- Pediatric Intensive Care
- Healthcare Quality
- Patient Satisfaction
Background:
- Assessing parental satisfaction is crucial for evaluating pediatric intensive care unit (PICU) quality.
- Understanding factors influencing satisfaction can guide service improvements.
Purpose of the Study:
- To evaluate parental satisfaction with care in a pediatric intensive care unit.
- To explore the relationship between satisfaction and clinical factors.
Main Methods:
- Cross-sectional study involving 84 parents of children admitted to a private hospital's PICU in Sao Paulo, Brazil.
- Data collected post-discharge (March 2019 - January 2020).
- Analysis included descriptive statistics and Spearman's Correlation Coefficient.
Main Results:
- High mean parental satisfaction score (5.75).
- No significant correlation found between satisfaction and length of hospital stay, disease severity, or illness.
- Highest satisfaction noted in professional attitude, care, information, and parental involvement domains.
Conclusions:
- Parents express high satisfaction with pediatric intensive care.
- Satisfaction levels remain high regardless of clinical factors like disease severity or length of stay.
- Key areas contributing to satisfaction include staff professionalism, quality of care, communication, and family engagement.
Objective:
To verify the parents' satisfaction in relation to the care provided to their child admitted to the pediatric intensive care unit and associated clinical factors.
Method:
Exploratory, cross-sectional study, with a total of 84 parents, in a private hospital in Sao Paulo, Brazil. Data collection took place from March 2019 to January 2020, in the post-discharge period. Data were analyzed using descriptive statistics and Spearman's Correlation Coefficient.
Results:
Mean satisfaction was high (5.75) (SD=0.35). There was no correlation between parents' satisfaction and length of hospital stay, severity and illness.
Conclusion:
Parents showed high levels of satisfaction with the care received in pediatric intensive care, regardless of disease classification, length of hospital stay or severity. Greater satisfaction was observed in the domains of professional attitude, care and cure, information and parents' participation.
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