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Clinical and Information Services Needed by Telemental Health Providers
Samantha R Paige1, Triton Ong1, Hattie Wilczewski1
1Doxy.me Research, Doxy.me, Inc., Rochester, New York, USA.
Abstract:
To identify clinical and informational services that telemental health (TMH) providers need to be more successful in their practice. In February-March 2021, 472 TMH providers completed a cross-sectional survey. Providers indicated the degree to which they need clinical (e.g., build therapeutic alliances) and informational (e.g., learn about regulatory changes) services. Independent samples t-tests were conducted to examine differences in needs according to when telemedicine was adopted. TMH providers neutrally-to-somewhat agreed they could benefit from clinical (M = 3.24; standard deviation [SD] = 0.78) and informational (M = 3.66; SD = 0.82) services. Prepandemic TMH providers reported a greater need for services that help them cultivate relationships with patients, monitor health conditions, and to remain updated about reimbursement processes. All TMH providers could benefit from information about the latest trends and best practices in telemedicine. Prepandemic providers could benefit most from policy-related updates and patient-engagement services.
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