Online Feedback Systems and Debate on Scientific Issues during COVID-19: A Case Study on Sookmyung Women's University

As the COVID-19 pandemic continues, university education and feedback guidance have inevitably moved to online platforms, becoming a global trend. This study focuses on a case of Sookmyung Women's University in South Korea, which has operated an online discussion clinic for university general education for more than a year as a case study. There are two main research methods. A frequency analysis was conducted to confirm what kind of counseling the students preferred at the discussion clinic based on the answers written in the students' applications. The students whose applications were used for the analysis were divided into 57 teams, and there were two to six members per team. The results were as follows: In the survey results, students wanted help with the preparation process necessary for the discussion and the practical strategies for facilitating discussions. They wanted personalized counseling, demonstrating that discussion education provided in the foundational curriculum is insufficient. Second, the educational model of the discussion clinic and educational examples were examined. The findings confirmed that online discussion education is effective if the system is technically supplemented. Instructors and researchers are prepared to meet students' demands for feedback and individual counseling, even if these are not provided through face-to-face discussions. Additionally, face-to-face guidance can be operated more effectively by taking advantage of online systems. The findings also demonstrate that further research on designing and operating online discussion centers is required. This study is a preceding study on developing online systems and educational guidelines for higher educational institutions to present new insights into smart learning. This paper also includes suggestions for educational and scientific discussions. The online discussion instructional model shown in this paper explores methods of scientific communication through a debate on scientific issues.