Related Experiment Video
Updated: Sep 21, 2025

Functional Near-Infrared Spectroscopy Hyperscanning Study in Psychological Counseling
Published on: January 17, 2025
Is supervisory communication more important than co-worker communication for employees' engagement behavior in China?
Jingli Li1,2, John Janmaat3
1Guanghua School of Management, Peking University, Beijing, China.
Background:
Past research has demonstrated connections between emotional intelligence and organizational citizenship behavior. However, how they are connected has been rarely explored, especially from a communication perspective.
Objectives:
This study considered the mixed role of co-worker communication satisfaction and supervisory communication satisfaction in the relationship between emotional intelligence and organizational citizenship behavior.
Methods:
Based on a two-wave survey of 230 employees in China, we conducted a moderated mediation analysis using the PROCESS Macro in SPSS.
Results:
We found that co-worker communication satisfaction (CCS) was a mediator in the relationship between emotional intelligence (EI) and organizational citizenship behavior (OCB). On top of that, the relationship between CCS and OCB became more significant when supervisory communication satisfaction (SCS) was at a high level. In contrast, that relationship became non-significant when SCS was at a low level.
Conclusions:
These findings extends the pathway research between EI and OCB, primarily through the lens of communication. Also, this work verifies the different values of types of communication satisfaction as resources. It extends the Conservation of Resources Theory in the Chinese context by integrating cultural traits with employee behaviors.
More Related Videos
13:57Assessing the Multiple Dimensions of Engagement to Characterize Learning: A Neurophysiological Perspective
Published on: July 1, 2015
05:22Dissociation of the Confounding Influences of Expectancy and Integrative Difficulty Residing in Anomalous Sentences in Event-related Potential Studies
Published on: May 9, 2019
Related Concept Videos
Relationship Formation
Correspondence Bias
Strategies of Self-Presentation I: Strategic Self-Presentation
Halo Effect
Levels of Communication II: Organizational, Public, and Group Dynamics
Social Loafing