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Related Experiment Videos

Management diplomacy: myths and methods.

P G Pierpaoli

    American Journal of Hospital Pharmacy
    |February 1, 1987
    PubMed
    Summary
    This summary is machine-generated.

    Hospital pharmacy managers need strong ambiguity tolerance to excel. This involves balancing corporate demands with professional practice for effective leadership and improved patient care.

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    Area of Science:

    • Pharmacy Administration
    • Healthcare Management
    • Organizational Behavior

    Background:

    • Healthcare policy in the 1980s emphasized financing and corporate control, altering management expectations.
    • Hospital pharmacy managers face evolving definitions of excellence in a complex environment.
    • Increased corporate influence necessitates new leadership skills for pharmacy directors.

    Purpose of the Study:

    • To discuss the critical role of ambiguity tolerance in achieving excellence in hospital pharmacy management.
    • To identify sources of ambiguity impacting modern pharmacy directors.
    • To propose the development of a clinical systems and practice management theory.

    Main Methods:

    • Conceptual analysis of management challenges in hospital pharmacy.

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  • Discussion of the "bilingual" leadership required for pharmacy directors.
  • Examination of external and internal sources of ambiguity.

    • Main Results:

    • Excellence in hospital pharmacy management hinges on the director's ability to tolerate and overcome ambiguity.
    • Ambiguity stems from external factors (organizational barriers, professional-bureaucratic gaps) and internal issues (departmental structure, management style).
    • Effective leadership requires navigating dual demands from corporate administration and professional staff/patients.

    Conclusions:

    • Modern hospital pharmacy directors must be "bilingual," adept at communicating with both corporate and clinical stakeholders.
    • Developing a robust theory of clinical systems and practice management is essential for the pharmacy profession to address mounting ambiguity.
    • The knowledge, skills, and leadership of "bilingual" directors are crucial for the future of pharmacy practice management.