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Student satisfaction and interaction in higher education
Wan Hoong Wong1,2, Elaine Chapman1
1Singapore Institute of Management, Singapore, Singapore.
Student satisfaction in higher education is linked to interactions. This study shows that formal and informal student-student and student-instructor interactions impact various satisfaction aspects.
Area of Science:
- Social Sciences
- Education
Background:
- Student satisfaction is crucial in higher education.
- Interpersonal interactions are under-researched factors influencing student satisfaction.
Purpose of the Study:
- To analyze how different interaction forms (student-student formal, student-student informal, student-instructor) relate to specific aspects of student satisfaction.
Main Methods:
- Survey of 280 undergraduate students at a large Singaporean higher education institution.
- Analysis of eight aspects of student satisfaction, including program, teaching, institution, facilities, support, learning, and overall experience.
Main Results:
- Different aspects of student satisfaction are associated with distinct forms of interaction.
- Student-student formal, student-student informal, and student-instructor interactions show varied relationships with satisfaction.
Conclusions:
- The type and quality of interpersonal interactions significantly influence multifaceted student satisfaction in higher education.
- Understanding these interaction dynamics can inform strategies to enhance the student experience.
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