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Telehealth effectively treated COVID-19 patients in India, overcoming language and infrastructure barriers. Group telehealth care proved safe and successful for mass treatment during the pandemic.

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Area of Science:

  • Medical Informatics
  • Public Health
  • Epidemiology

Background:

  • Telehealth adoption faced challenges in India due to linguistic diversity, inadequate healthcare infrastructure, and poor network connectivity.
  • The global pandemic necessitated innovative healthcare delivery models for managing mild to moderate COVID-19 cases.
  • Pre-hospitalisation care was significantly impacted by existing infrastructural limitations.

Purpose of the Study:

  • To develop and implement an accessible, replicable telehealth tool for managing COVID-19 patients in diverse Indian communities.
  • To demonstrate the feasibility and success of telecare in overcoming specific regional healthcare challenges.
  • To provide effective remote consultations and support for COVID-19 recovery.

Main Methods:

  • Utilized MedicAidTM, an Electronic Medical Record (EMR) software, integrated with Zoom® for online consultations.
  • Conducted individual and group teleconsultations for COVID-19 patients.
  • Focused on providing easy-to-use and replicable telecare solutions.

Main Results:

  • Successfully provided online consultations and support to 60 COVID-19 patients.
  • Achieved positive recovery outcomes for all patients receiving teleconsultations.
  • Demonstrated the effectiveness of the developed telehealth tool in a real-world setting.

Conclusions:

  • Group-based community care via telehealth is a safe and effective strategy for mass treatment of COVID-19.
  • The developed telehealth tool offers a viable solution for improving healthcare access in diverse and resource-limited settings.
  • Telehealth can successfully bridge gaps in healthcare infrastructure and connectivity for remote patient management.