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Published on: January 7, 2019
Enhancing human agency through redress in Artificial Intelligence Systems
Rosanna Fanni1, Valerie Eveline Steinkogler2, Giulia Zampedri2
1Centre for European Policy Studies (CEPS), Brussels, Belgium.
Users need mechanisms to contest Artificial Intelligence (AI) decisions to ensure fairness. This article introduces active human agency, advocating for user rights to contest AI flaws and strengthen fundamental rights in the digital age.
Area of Science:
- Social Sciences
- Computer Science
- Ethics
Background:
- Ethical, legal, and social concerns surround human intervention in Artificial Intelligence (AI).
- Ubiquitous computing and AI integration in communication systems amplify these concerns.
- Users face individual and societal challenges interacting with AI-enabled systems.
Purpose of the Study:
- To introduce and define the concept of active human agency in AI-mediated communication.
- To explore mechanisms for contesting AI decisions and seeking redress.
- To advocate for policy changes that strengthen user rights and autonomy.
Main Methods:
- Application of Nicholas Garnham's conceptual perspective on mediation.
- Analysis of user challenges in AI-enabled systems.
- Linking active human agency to contestability and redress mechanisms.
Main Results:
- Users currently lack structural mechanisms to contest faulty AI systems and decisions.
- This lack of recourse disproportionately risks vulnerable communities, such as patients using AI healthcare chatbots.
- Active human agency is essential for empowering users in AI-mediated communication.
Conclusions:
- AI policy should grant users the right to contest or rectify AI-enabled decisions.
- Implementing such rights empowers individual autonomy and strengthens fundamental rights.
- Future research should explore active human agency in the context of ubiquitous AI.
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