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The perception of nursing leaders towards communication and relationship management competencies in using digital
Laith F Daradkeh1, Ralph C Villar1, Abdulqadir J Nashwan1
1Department of Nursing, Hazm Mebaireek General Hospital (HMGH), Hamad Medical Corporation (HMC), Doha, Qatar.
Aim:
To evaluate nursing leaders' perception of communication and relationship management competencies while using digital platforms during the COVID-19 pandemic.
Background:
Nursing leaders can achieve effective leadership by mastering these competencies leading to an overall improvement in the quality of nursing care. The COVID-19 pandemic has brought numerous challenges in communication, and digital platforms have been widely used in healthcare settings to mitigate contagion.
Design:
Cross-sectional.
Methods:
The study was conducted between February and March 2021. A survey was adopted from the American Organization of Nurse Executives (AONE) and was sent to nursing leaders in Qatar through email.
Results:
A total of 250 nurse leaders were invited to participate, but only 116 responded (RR 46.4%). The male participants represented a more significant proportion of 64.10%. Influencing behaviour, relationship management and effective communication had the lowest scores, which indicates low competency.
Conclusions:
Despite obtaining satisfying scores, nursing leaders in Qatar should strive for professional development and knowledge acquisition to improve their communications and relationship management competencies.
Implications For Nursing Management:
Healthcare organizations must understand that nursing leaders should strive for professional development and knowledge acquisition to improve their communication and management.
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Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...