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Updated: Sep 7, 2025

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Virtual Reality Experiments with Physiological Measures
Published on: August 29, 2018
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Influencing factors on knowledge sharing in virtual teams
Stephanie Tietz1, Katja Werner1
1Faculty of Economics and Business Administration, Chemnitz University of Technology, Chemnitz, Germany.
Work (Reading, Mass.)
|June 20, 2022
Summary
Effective knowledge sharing in virtual teams requires integrating technology and social factors. This socio-technical approach optimizes virtual collaboration and performance by considering all critical elements simultaneously.
Area of Science:
- Organizational Behavior
- Information Systems
- Team Dynamics
Background:
- Virtual teams are increasingly prevalent in knowledge-intensive sectors, offering flexibility and performance benefits.
- Challenges in virtual settings include overcoming social distance and communication issues, potentially leading to errors and delays in knowledge sharing.
- Existing research often examines technical or human factors in isolation, neglecting their interplay.
Purpose of the Study:
- To explore success-critical factors for knowledge sharing in virtual teams.
- To address the gap in research by adopting a socio-technical systems approach.
- To investigate the interaction between technical and human influencing factors.
Main Methods:
- Conducted 26 in-depth, partially structured interviews using the Critical Incident Technique.
- Employed a deductive categorization scheme with four main categories and 21 subcategories.
- Examined frequencies and overlaps of influencing factors on successful virtual team knowledge sharing.
Main Results:
- Critical incidents consistently involved factors from all four main categories: technology, structure, people, and task.
- Structural and technological influencing factors were frequently reported together.
- Specific frequencies and connections between these factors were identified.
Conclusions:
- An integrated socio-technical perspective is crucial for understanding knowledge sharing in virtual teams.
- Simultaneous consideration of technical and social factors is essential for effective knowledge sharing.
- Findings provide a basis for designing and optimizing knowledge sharing processes in virtual teams.
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