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Philippe Charrier, Karine Buchet-Poyau, Marine Delaroche-Gaudin

    Sante Publique (Vandoeuvre-Les-Nancy, France)
    |June 20, 2022
    PubMed
    Summary

    Emergency service professionals view mediation favorably as a tool for conflict management and communication. However, understanding of mediators' roles and potential integration challenges requires further attention.

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    Area of Science:

    • Healthcare Management
    • Conflict Resolution
    • Organizational Psychology

    Context:

    • Violence is a significant concern in emergency services, impacting hospital staff daily.
    • Current interventions focus on surveillance and conflict management training, with limited use of third-party mediation.
    • This study explores healthcare professionals' perceptions of mediation in emergency settings.

    Purpose:

    • To examine emergency service professionals' understanding and representations of mediation.
    • To identify the perceived roles and missions of mediators in emergency units.
    • To explore potential challenges and facilitators for integrating mediators.

    Summary:

    • Professionals generally hold a positive view of mediation, seeing it as a valuable tool for conflict prevention, management, and communication with patients.

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  • Awareness of mediation's precise definition and the specific missions of mediators was limited among participants.
  • Potential competition between existing staff and mediators was identified as an integration obstacle.

    • Impact:

    • Findings highlight a favorable disposition towards mediation, suggesting its potential utility in emergency services.
    • The study identifies key obstacles to the successful implementation and integration of mediators.
    • Addressing professionals' understanding and potential concerns is crucial for effectively integrating mediators into emergency care teams.