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Raphaëlle Bigot, Néhémie Dallet, Rosalie Rousseau

    Sante Publique (Vandoeuvre-Les-Nancy, France)
    |June 20, 2022
    PubMed
    Summary
    This summary is machine-generated.

    Private healthcare doctors in Pays de la Loire reported high satisfaction with professional interpreting services for non-French speaking patients. These services improved doctor-patient relationships, despite some time constraints.

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    Area of Science:

    • Healthcare access
    • Medical interpreting
    • Patient communication

    Context:

    • Language barriers negatively impact healthcare access and quality for non-French speakers.
    • Professional interpreting services (in-person and phone) were implemented in the private health sector in 2017 in the Pays de la Loire region.
    • These services were modeled after initiatives by Migration Santé Alsace starting in 2010.

    Purpose:

    • To evaluate the satisfaction of private sector doctors utilizing professional interpreting services during consultations with non-French speaking patients.

    Summary:

    • A quantitative, observational, prospective study was conducted in the Pays de la Loire region from June 2017 to December 2018.
    • Doctor satisfaction was assessed via an online survey after each appointment involving an interpreter.

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  • Results indicated very high overall satisfaction with both in-person and phone interpreters, noting improved doctor-patient relationships.

    • Impact:

    • The study underscores the need for expanded professional interpreting services for private sector physicians.
    • Interpreting services are user-friendly, impose few constraints, and uphold patients' rights to express themselves and provide informed consent.
    • Addressing language barriers through professional interpretation enhances healthcare equity and patient rights.