When telecommuters are willing to be good soldiers during COVID-19

COVID-19 pandemic can be regarded as a game changer, it has changed the way people work or live. How has the telecommuter's psychology changed under coronavirus? Accordingly, this study contributes to clarify the relationships among telecommuter's organizational citizenship behavior, happiness, work-family conflict, and job performance under COVID-19. The first purpose of present study is to evaluate the impacts of telecommuter's organizational citizenship behavior. To explore the roles of happiness and work-family conflict, the second purpose is to explore the relationships among the organizational citizenship behavior, happiness, and work-family conflict. In addition, the influences of telecommuter's happiness and work-family conflict on job performance deserve further consideration. To assess the applicability of this conceptual model, this study develops a questionnaire and distributed it to a sample consisted of telecommuters of firms. The statistical techniques adopt contain descriptive statistics, factor analysis, reliability analysis, structural equation modeling (SEM), and fuzzy set qualitative comparative analysis (fsQCA). Based on the empirical analyses, telecommuter's extra-role organizational citizenship behavior enhances in-role job performance, telecommuter's organizational citizenship also associates with happiness and work-family conflict. Both happiness and work-family conflict associate with the job performance. In addition, there are three causal configurations found to be sufficient for high job performance.