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[Evaluation of the telematic consultation in endocrine surgery during confinement due to COVID-19]
Beatriz Febrero1, Andrés Balaguer1, Julio José López-Picazo2
1Unidad de Cirugía Endocrina, Departamento de Cirugía, Hospital Clínico Universitario Virgen de la Arrixaca, Instituto Murciano de Investigación Biosanitaria (IMIB), Murcia, España.
Background:
The coronavirus disease pandemic of 2019 (COVID-19) made necessary to remodel the hospital's clinical consultations.
Objective:
To evaluate the telematic consultation in endocrine surgery, as well as to select the group of patients susceptible to perform a telematic consultation in the future according to this assessment.
Methods:
The study population were patients who had a clinical consultation by telephone. The evaluation was made with the Net Promoter Score (NPS).
Statistical Analysis:
SPSS v.28, X2 test and a multivariate analysis.
Results:
55 patients were analyzed. The NPS was +16, 24 promoters (43.6%) and 15 detractors (27.2%). There were differences between those whose main reason for consultation was malignant pathology (OR 4.5; p = 0.033). The NPS between malignant vs. non-malignant pathology was -13 vs. +38 (p > 0.001). The evaluation of the telematic consultations for the future was: telephone (83% very well), video call (58%), videoconference (19%).
Conclusions:
The evaluation of the telephone consultation has been good, finding a better assessment among patients with non-malignant pathology. Its future implementation could be necessary, being the telephone the preferred way.
