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Do Pediatrician Interpersonal and Personality Characteristics Affect Patient Experience?
Sarah R Martin1, Theodore W Heyming2, Michelle A Fortier3
1Department of Anesthesiology and Perioperative Care, University of California, Irvine (SR Martin, MA Fortier, B Jenkins, K Ahn, and ZN Kain); Children's Hospital of Orange County (SR Martin, TW Heyming, MA Fortier, JP Cappon, and ZN Kain), Orange, Calif; Center on Stress & Health, University of California, Irvine (SR Martin, MA Fortier, B Jenkins, and ZN Kain).
Pediatrician personality traits like agreeableness and perfectionism influence patient experience scores. Non-emergency medicine physicians received higher ratings, suggesting areas for improving pediatric care quality.
Area of Science:
- Pediatric healthcare quality
- Physician-patient interaction
- Healthcare experience research
Background:
- Patient experience scores are linked to physician demographics.
- Limited data exists on pediatrician traits impacting caregiver experience.
- This study explores pediatrician characteristics and caregiver ratings.
Purpose of the Study:
- Assess pediatric caregiver experience ratings.
- Examine pediatrician interpersonal traits (empathy, compassion).
- Investigate pediatrician personality traits (perfectionism, Big Five).
Main Methods:
- Cross-sectional study of 26,703 caregivers and 65 physicians.
- Caregiver ratings collected via National Research Corporation Health Survey (2017-2019).
- Multilevel logistic regression analyzed physician traits' impact on ratings.
Main Results:
- Spanish-speaking children's caregivers gave higher ratings (75% odds increase).
- Lower physician agreeableness and narcissistic perfectionism linked to higher ratings.
- Non-emergency medicine physicians received higher ratings (4.17x odds).
Conclusions:
- Pediatrician personality traits affect caregiver experience.
- Findings can inform interventions to improve pediatric care outcomes.
- Focus on specific physician traits may enhance patient satisfaction.
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