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Insights on Public Health Professionals Non-technical Skills in an Emergency Response (Multi-Team System) Environment
Andrew Black1, Olivia Brown2, Heini Utunen1
1Health Emergencies, Learning and Capacity Development Unit, World Health Organization, Geneva, Switzerland.
Examining non-technical skills in public health emergency response is crucial. Seven key skills were identified, emphasizing context within multiteam systems for effective outcomes.
Area of Science:
- Emergency response
- Public health
- Organizational behavior
Background:
- Multiteam systems (MTS) are increasingly common in complex emergencies.
- Non-technical skills (NTS) are critical for effective MTS functioning, yet understudied in public health.
- Understanding NTS in public health emergencies provides insights into operational effectiveness.
Purpose of the Study:
- To examine the importance and application of non-technical skills in a multiteam system emergency response.
- To identify specific non-technical skills utilized by public health professionals during emergencies.
- To explore the influence of context on non-technical skill performance within multiteam systems.
Main Methods:
- Qualitative field data collection from public health professionals.
- Meso-level analysis focusing on non-technical skills within the multiteam system.
- Case study approach to illustrate practical application.
Main Results:
- Context significantly influences multiteam system dynamics and performance.
- Seven distinct non-technical skills were identified as crucial for public health professionals.
- Effective use of non-technical skills supports a more robust emergency response.
Conclusions:
- Non-technical skills are vital for effective public health emergency response within multiteam systems.
- Recommendations are provided for future research and practical implementation for this specialized professional group.
- Further scientific inquiry into complex multiteam systems is warranted.
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