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Client attitudes toward virtual treatment court.
Bradley Ray1, Tara Kunkel2, Kristina Bryant3
1RTI International, Division for Applied Justice Research, 3040 Cornwallis Road, Research Triangle Park, NC 27709, United States of America.
Journal of Substance Abuse Treatment
|July 2, 2022
Summary
Clients found virtual court sessions more comfortable but felt less connected to judges. While virtual treatment reduced anxiety, in-person interactions fostered better connections with staff and groups.
Area of Science:
- Public Health
- Criminology
- Behavioral Health
Background:
- The COVID-19 pandemic necessitated a rapid shift to teleservices in many treatment courts.
- Understanding client experiences during this transition is crucial for future service delivery.
Purpose of the Study:
- To examine barriers faced by clients transitioning to virtual court and treatment.
- To assess the impact of this transition on client perceptions of the treatment court experience.
Main Methods:
- An online survey was administered to 1356 clients across 121 courts between January and July 2021.
- The survey measured client attitudes towards virtual and in-person court and treatment, including interactions with judges, staff, and groups.
Main Results:
- Clients reported greater comfort in virtual court sessions but felt less recognized by judges.
- In-person treatment fostered stronger connections with staff and groups, though virtual groups reduced client anxiety.
Conclusions:
- Virtual court experiences were more comfortable, but clients still valued in-person connections.
- Future research should focus on enhancing client-staff and client-group connections in virtual settings.
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