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Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy

Meng Yu1, Mingming Cheng2, Lin Yang1

  • 1School of Tourism, Sichuan University, Chengdu, China.

Tourism Management
|July 5, 2022
PubMed

Keywords:
COVID-19Crisis response strategyCustomer satisfactionOnline reviewsSituational crisis communication theory

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