Exploring the Positive User Experience Possibilities Based on Product Emotion Theory: A Beverage Unmanned Retail
Enguo Cao1, Yanjun Duan1, Jinzhi Jiang1
1Intelligent Interaction Design Laboratory, School of Design, Jiangnan University, Wuxi, China.
Frontiers in Psychology
|July 5, 2022
Summary
This study reveals that positive user experience design hinges on evoking positive emotions. Analyzing user comments quantifies this, offering insights for enhancing product and service design.
Area of Science:
- Human-Computer Interaction
- Psychology
- Design Science
Background:
- User experience (UX) has evolved from problem-solving to exploring positive possibilities, influenced by positive psychology.
- Positive UX research emphasizes understanding and evoking positive emotions to enhance user engagement.
- Existing literature highlights the link between positive emotions and improved user experience.
Purpose of the Study:
- To investigate the foundational elements of positive user experience research.
- To apply product emotion theory to analyze positive user experiences.
- To construct a model linking product stimuli to user concerns based on user comments.
Main Methods:
- Literature review and analysis.
- Application of product emotion theory.
- Word frequency screening, thematic analysis, and correlation calculation on user comments.
- Empirical analysis using the 'Angel Orange' unmanned retail terminal.
Main Results:
- A framework was developed connecting product stimuli (object, activity, identity) with user concerns (goal, attitude, standard) derived from positive user comments.
- Positive user experience was analyzed across multiple levels.
- Comment scores were used to define positive UX intervals, indicating areas for improvement.
Conclusions:
- Positive user experience is significantly enhanced by evoking positive emotions.
- The study provides a quantitative approach to positive UX design by analyzing user narratives.
- Findings offer insights for designing products and services that foster positive emotional connections with users.
Related Concept Videos
02:16Stereotype Content Model
14.9K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
14.9K
02:20Routes of Persuasion
65.0K
Persuasion is the process of changing our attitude toward something based on some kind of communication. Much of the persuasion we experience comes from outside forces. How do people convince others to change their attitudes, beliefs, and behaviors? What communications do you receive that attempt to persuade you to change your attitudes, beliefs, and behaviors?
65.0K
01:20Cognitive Theories: Schachter-Singer Theory of Emotion
573
Stanley Schachter and Jerome Singer proposed the two-factor theory of emotion, which emphasizes the interplay between physiological arousal and cognitive labeling in forming emotional experiences. This theory suggests that emotions are not simply a result of physiological responses but rather a combination of these responses and the individual's cognitive interpretation of them.
Physiological Arousal and Cognitive Labeling
According to this theory, when an individual experiences...
Physiological Arousal and Cognitive Labeling
According to this theory, when an individual experiences...
573
01:20Labeling Emotion
232
Emotional labeling is a cognitive process that involves identifying and naming one's emotions, such as anger, fear, happiness, or sadness. It allows individuals to recognize and express their internal emotional states, a critical aspect of emotional regulation and communication. Labeling emotions requires more than mere recognition; it also involves drawing upon memory and contextual cues to understand the current situation and apply a corresponding emotional label. For instance, feeling...
232
01:43Gustation
48.8K
Gustation is a chemical sense that, along with olfaction (smell), contributes to our perception of taste. It starts with the activation of receptors by chemical compounds (tastants) dissolved in the saliva. The saliva and filiform papillae on the tongue distribute the tastants and increase their exposure to the taste receptors.
48.8K