Service Sharing Decisions between Channels considering Bidirectional Free Riding Based on a Dual-Equilibrium Linkage

Jing Zheng1,2, Qi Xu1

  • 1Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China.

Summary

This study introduces a dual-equilibrium model for interchannel service sharing. Lowering costs encourages cooperation, shifting from competition to a mutually beneficial service sharing model.

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