Expediting the Implementation of Closed-Loop Supply Chain Management: a Facilitated Case Study on Re-using Timber in...

Area of Science:

• Supply Chain Management
• Circular Economy
• Organizational Learning

Background:

• Firms increasingly adopt closed-loop supply chain (CLSC) management for circular economy goals.
• Transitioning to CLSC is hindered by deep uncertainties and dynamic complexities in supply chains.
• Effective support mechanisms are needed for organizations to mature in CLSC implementation.

Purpose of the Study:

• To understand how supply chain actors can be supported in achieving higher maturity levels for CLSC management.
• To investigate the role of a capability maturity approach in managing uncertainty and complexity during CLSC transitions.
• To explore the impact of a facilitated decision-making process on CLSC adoption.

Main Methods:

• A single, facilitated, embedded case study was conducted.
• The study focused on a future-oriented decision-making process in the timber construction industry.
• A methodology based on the capability maturity approach was employed for analysis.

Main Results:

• The capability maturity approach positively clarified the impacts of CLSC transitions.
• The approach stimulated learning processes, aiding actors in achieving higher maturity levels.
• The study introduced a conceptual distinction between 'situational maturity' and 'mental maturity'.

Conclusions:

• The capability maturity approach effectively supports actors in advancing CLSC management.
• Enhanced understanding of maturity levels aids in navigating supply chain complexities.
• The findings contribute to double-loop learning theory within organizational transitions towards sustainability.