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The Effects of Rapport Building on Information Disclosure in Virtual Interviews.

Cassandre Dion Larivière1, Quintan Crough1, Joseph Eastwood1

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Building rapport in virtual interviews significantly enhances witness accounts. This study found that rapport-building techniques led to more detailed and accurate information in virtual settings.

Keywords:
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Area of Science:

  • Psychology
  • Communication Studies
  • Cyberpsychology

Background:

  • Rapport building is crucial for effective interviews, especially with sensitive topics.
  • Virtual interviewing is increasingly common, necessitating an understanding of its unique dynamics.

Purpose of the Study:

  • To investigate the effectiveness of rapport-building strategies in a virtual interview context.
  • To compare the impact of rapport versus no-rapport approaches on information recall.

Main Methods:

  • Ninety-four participants were interviewed virtually after watching a video.
  • Interviews employed either a rapport-building approach (empathy, personalization, smiling) or a no-rapport approach (flat tone, no smiling).

Main Results:

  • Participants in the rapport condition reported significantly higher perceived rapport.
  • The rapport group provided substantially more dialogue and reported more accurate details.

Conclusions:

  • Rapport-building techniques are effective in virtual interviews, enhancing both the quantity and quality of information obtained.
  • These findings have important implications for conducting virtual investigative interviews.