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Automated Workflow for Usability Audits in the PHR Realm.

José A García-Berná1, Raimel Sobrino-Duque1, Juan M Carrillo de Gea1

  • 1Department of Computer Science and Systems, University of Murcia, 30100 Murcia, Spain.

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Summary
This summary is machine-generated.

This study introduces Usevalia, a novel workflow for managing remote usability evaluations. The tool enhances collaboration among evaluators, improving the quality of software usability assessments for applications like personal health records.

Keywords:
Method Evaluation ModelTechnology Acceptance Modelcomputer-aided usability evaluationpersonal health recordsusability assessmentusability heuristics

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Area of Science:

  • Human-Computer Interaction
  • Software Engineering
  • Health Informatics

Background:

  • Teleworking is prevalent, increasing the need for effective remote collaboration tools.
  • Software usability is crucial for user satisfaction and adoption, especially in sensitive applications like Personal Health Records (PHRs).
  • Existing usability evaluation methods may not fully support remote, collaborative workflows.

Purpose of the Study:

  • To propose and validate a novel workflow for managing remote usability evaluations.
  • To introduce Usevalia, a tool designed to facilitate collaborative expert reviews of software usability.
  • To assess the effectiveness of the proposed workflow using PHRs as a case study.

Main Methods:

  • Development of a comprehensive usability evaluation workflow including heuristics, requirements, checklists, and tasks.
  • Implementation of Usevalia, a tool to manage remote expert usability evaluations.
  • Case study involving 31 working groups evaluating the usability of four PHRs.

Main Results:

  • Evaluators confirmed Usevalia enhances coordinated, remote usability evaluations.
  • The Usevalia workflow allows usability evaluations to advance through improved collaboration.
  • Analysis of usability scores provided actionable insights for improving PHR application usability.

Conclusions:

  • The proposed Usevalia workflow effectively supports remote, collaborative usability evaluations.
  • Usevalia offers a scalable solution for assessing software usability in distributed teams.
  • This methodology contributes to enhancing the quality and user-centered design of digital health applications.