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A Model to Develop Chatbots for Assisting the Teaching and Learning Process.
Sonia Mendoza1, Luis Martín Sánchez-Adame1, José Fidel Urquiza-Yllescas1
1Computer Science Department, CINVESTAV-IPN, Mexico City 07360, Mexico.
Sensors (Basel, Switzerland)
|July 28, 2022
Summary
This study introduces an academic chatbot model to support middle school students and staff with administrative tasks and communication. The validated chatbot prototype received positive user feedback for usability and experience.
Area of Science:
- Educational Technology
- Human-Computer Interaction
- Artificial Intelligence in Education
Background:
- Chatbots are increasingly used in commercial sectors for customer assistance.
- Academic chatbots offer guidance on courses, admissions, and services but have limited teaching/learning support.
- Existing virtual assistants lack mechanisms beneficial to all involved in education.
Purpose of the Study:
- To design a chatbot model as an extra-school tool for academic and administrative tasks.
- To facilitate communication between middle school students and academic staff.
- To support less tech-savvy users through a familiar conversational interface.
Main Methods:
- Development of a chatbot model using state-of-the-art technology.
- Implementation of a multi-platform chatbot with text and voice capabilities.
- Validation through testing with middle school students and teachers in Mexico.
Main Results:
- The implemented chatbot successfully performs academic and administrative tasks.
- The system facilitates improved communication between students and academic personnel.
- Evaluation demonstrated positive usability and user experience from end-users.
Conclusions:
- The proposed chatbot model effectively supports educational institutions.
- The conversational agent enhances interaction for students and staff, including less tech-savvy individuals.
- The validated prototype shows promise for improving educational support systems.
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