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What do persons with diabetes want from community pharmacies? A qualitative study
Gitte Reventlov Husted1, Rikke Nørgaard Hansen2, Mira El-Souri3
1PhD, MScN, Consultant, Department of Research and Development, Danish College of Pharmacy Practice, Pharmakon, Denmark. grh@pharmakon.dk.
Adults with diabetes want community pharmacies to increase awareness of their services and act as dialogue partners. Patients desire a dedicated contact person for diabetes support, bridging gaps in routine healthcare.
Area of Science:
- Pharmaceutical Services
- Diabetes Management
- Patient Care
Background:
- Diabetes management is complex, often challenging for patients adhering to treatment and medication.
- Community pharmacies offer professional counseling but are not always perceived as integral to the healthcare system for diabetes support.
Purpose of the Study:
- To explore desired services from community pharmacies for adults with type 1 and type 2 diabetes.
- To identify how community pharmacies can better meet the needs of individuals with diabetes.
Main Methods:
- Qualitative, explorative study design.
- Focus group interviews conducted with 13 adults (type 1 and type 2 diabetes).
- Thematic analysis of transcribed data.
Main Results:
- Participants desired increased awareness of pharmacy counseling services and staff competence.
- Patients sought pharmacies to act as dialogue partners and information sources for local support.
- A need for a dedicated contact person with diabetes expertise for appointments was identified.
Conclusions:
- Community pharmacies can serve as a vital supplement to existing healthcare for diabetes management.
- Enhanced visibility of pharmacy services and staff expertise is crucial.
- Collaboration between pharmacies, healthcare professionals, and diabetes associations can improve patient care and information dissemination.
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