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Digital Patient Experience: Umbrella Systematic Review.

Tingting Wang1, Guido Giunti1,2, Marijke Melles1

  • 1Industrial Design Engineering, Delft University of Technology, Delft, Netherlands.

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Digital patient experience (PEx) is crucial in healthcare. This review identifies factors influencing digital PEx and provides design guidelines to improve patient-centered digital health services.

Keywords:
digital healtheHealthhuman-computer interactioninfluencing factorsmHealthmobile healthpatient experiencetelehealthtelemedicineuser experienceuser-centered design

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Area of Science:

  • Digital Health
  • Human-Computer Interaction
  • Health Informatics

Background:

  • Technology significantly impacts healthcare delivery, emphasizing patient experience.
  • Digital health tools enhance patient empowerment and experience.
  • Understanding barriers and facilitators of digital patient experience (PEx) is key for effective design.

Purpose of the Study:

  • To systematically review factors influencing digital PEx.
  • To identify design considerations for digital health.
  • To generate design guidelines for improving digital PEx.

Main Methods:

  • Umbrella systematic review following PRISMA methodology.
  • Searched Scopus, PubMed, and Web of Science databases.
  • Thematic analysis of 45 selected studies.

Main Results:

  • Identified 9 categories of digital PEx influencing factors (e.g., patient capability, technology, environment).
  • Factors can have positive, negative, or dual impacts on PEx.
  • Captured 4 design constructs and 3 design methods for digital health.

Conclusions:

  • Defined digital PEx as patient interactions influenced by behavior, technology, and organizational culture.
  • Developed a 4-phase design and evaluation framework with 9 guidelines.
  • Suggested 6 future research directions for digital PEx.