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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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The Key to R-E-S-P-E-C-T Is Human-Centred Design.
Lindsay Clarke1, Connie Cameron2
1Program Manager, Innovation and Design, The Hospital for Sick Children, Toronto, ON.
Nursing Leadership (Toronto, Ont.)
|August 17, 2022
Summary
Nurses are leaving their profession due to disrespect and burnout. Human-centered design, using empathy and creative problem-solving, can help co-design solutions to improve nurses' feelings of respect and reduce turnover.
Area of Science:
- Healthcare Management
- Human-Computer Interaction
- Nursing Studies
Background:
- Systemic issues of disrespect and burnout contribute to high nurse turnover rates.
- Existing approaches have not adequately addressed the root causes of nurses leaving the profession.
Purpose of the Study:
- To explore the application of human-centered design (HCD) principles to address nurse burnout and disrespect.
- To identify strategies for co-designing solutions that enhance nurses' feelings of respect.
Main Methods:
- Utilizing "inside/outside" expertise and individuals trained in creative problem-solving.
- Adopting a beginner's mindset to explore the challenges nurses face.
- Employing empathetic leadership and authentic engagement to understand the problem.
Main Results:
- HCD empowers nurse leaders to explore challenges with a fresh perspective.
- Empathetic and authentic engagement leads to a deeper understanding of the problem.
- Co-designing solutions based on this understanding can enhance nurses' feelings of respect.
Conclusions:
- Human-centered design offers a promising framework for tackling systemic issues in nursing.
- Empowering nurse leaders with creative problem-solving skills is crucial.
- Co-designing solutions with nurses is key to improving their work environment and retention.
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