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Assessing Patient Satisfaction: Using the Radiation Oncology Patient Satisfaction [ROPS] Questionnaire in a Private

Loyd S Pettegrew¹, Meredith L Clements², Joshua M Scacco¹

¹University of South Florida, Tampa, FL, USA.

Health Services Insights

|August 19, 2022

Summary

This summary is machine-generated.

A new Radiation Oncology Patient Satisfaction (ROPS) questionnaire was developed to assess patient satisfaction in private practices. Findings show ROPS variables significantly contribute to overall satisfaction, highlighting the importance of organizational setting in patient-centered research.

Keywords:

Patient satisfaction communication oncology private practice survey

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Oral Health Assessment by Lay Personnel for Older Adults

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Published on: February 2, 2020

Area of Science:

Oncology
Health Services Research
Psychometrics

Background:

Existing patient satisfaction literature lacked tailored measures for private radiation oncology centers.
A need was identified for a specific instrument to evaluate patient experiences in U.S. private oncology settings.

Purpose of the Study:

To develop and validate the Radiation Oncology Patient Satisfaction (ROPS) questionnaire.
To assess the psychometric properties and predictive validity of the ROPS questionnaire.
To measure patient satisfaction in a private radiation oncology practice.

Main Methods:

Developed the ROPS questionnaire, adapting existing constructs.
Administered the ROPS questionnaire to 950 patients at a private cancer radiation treatment clinic in Florida.
Analyzed data to test psychometric properties and predictive validity for recommendation likelihood and overall satisfaction.

Main Results:

The ROPS questionnaire demonstrated sound psychometric properties and predictive validity.
Each ROPS variable significantly contributed to the evaluation of overall patient satisfaction.
Organizational setting emerged as a critical factor in patient-centered satisfaction research.

Conclusions:

The ROPS questionnaire is a valuable tool for measuring patient satisfaction in radiation oncology.
Findings underscore the importance of considering the organizational context in patient satisfaction studies.
The ROPS instrument can be adapted for other treatment modalities and recommends regular patient satisfaction monitoring by clinics, especially during organizational changes or shifts in healthcare norms.