Related Experiment Video
Updated: Aug 31, 2025
Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
Com-On Questionnaire: Development and validation of a questionnaire for evaluating communication skills of
Alexander Wuensch1,2, Maren J Boden3,4, Pia P Pärschke3
1University Hospital, Center for Mental Health, Department of Psychosomatic Medicine and Psychotherapy, University of Freiburg, Freiburg, Germany.
Objective:
The present study aimed to develop and validate an instrument for assessing the communication skills of oncology physicians from a patient's point of view.
Methods:
A first draft of the questionnaire was compiled based on skills reflecting good physician-patient communication identified in the literature. The questionnaire was critically revised by experts to ensure the validity of its contents. The revised questionnaire was completed by a sample of 153 cancer patients. The questionnaire was developed in German and later translated into English.
Results:
After analysis using classical test theory and an exploratory factor analysis, four different factors could be extracted. These factors were labelled setting, patient-centeredness, empathy and consulting competencies. Unsuitable items were eliminated within the analysis. All remaining items hold an appropriate degree of selectivity, item difficulty and reliability/consistency.
Conclusion:
A novel questionnaire for evaluating communication skills of physicians was developed. It contains 36 items and is named 'Com-On Questionnaire: Questionnaire for the Evaluation of Physician's Communication Skills in Oncology'.
Practice Implications:
The questionnaire is suitable for measuring both the strengths and deficits within the physician-patient communication in oncology from the patients' perspective.
More Related Videos
Related Concept Videos
01:25Role of Communication in the Nursing Process I: Assessment and Diagnosis
The nursing process considers the patient's emotional and physical well-being. The process can be repeated or stopped at any point if judged essential. Assessment is the first step in the nursing...
01:08Role of Communication in the Nursing Process III: Evaluation and Documentation
01:21Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
01:30Therapeutic Communication
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
01:25Formulating and Validating Nursing Diagnosis II
Risk nursing diagnoses represent clinical judgments of an individual, family, or community more vulnerable to developing the health problem than others...
01:25Role of Communication in the Nursing Process II: Planning and Implementation