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The moderating effect of cultural intelligence between nurses' relationship conflict and teamwork
Yanfen Gu1, Haiping Yu1, Yinyu Wang1
1Nursing Department, Shanghai East Hospital, Tongji University School of Medicine, Shanghai, China.
High cultural intelligence in nurses mitigates relationship conflicts, ensuring effective nursing teamwork. This finding highlights the importance of developing cultural intelligence for better team cooperation and patient outcomes.
Area of Science:
- Nursing
- Healthcare Management
- Organizational Psychology
Background:
- Relationship conflicts in nursing teamwork negatively impact patient outcomes.
- Higher cultural intelligence is linked to improved work performance.
Purpose of the Study:
- To investigate the moderating effect of cultural intelligence on the relationship between nursing conflicts and teamwork.
- To understand how cultural intelligence influences the impact of interpersonal conflicts on nursing team collaboration.
Main Methods:
- A sample of 550 clinic nurses from five Shanghai hospitals participated.
- Data collected using the Cultural Intelligence Scale, Relationship Conflict Scale, and Nursing Teamwork Survey Scale.
- Statistical analysis employed the Johnson-Neyman method and SPSS Process Macro.
Main Results:
- Cultural intelligence was found to be a significant moderator (b=2.03, p<0.01).
- When cultural intelligence scores reached 90.8 or higher, relationship conflicts did not negatively affect nursing teamwork.
Conclusions:
- Cultural intelligence plays a crucial role in maintaining effective nursing teamwork despite relationship conflicts.
- Enhancing nurses' cultural intelligence can improve team cooperation and potentially patient outcomes.
- Nursing managers should prioritize developing nurses' cultural intelligence to foster better teamwork and skill transfer across cultures.
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