The Impact of a Nursing Emotional Intelligence Program to Improve Patient Satisfaction

Nurses often encounter stressful situations with patients. Inadequate nursing emotional intelligence (EI) can negatively impact patient satisfaction. EI can be utilized in challenging circumstances. A nursing EI program included virtual training, online modules, and journal clubs. A pre-post design utilized the Press Ganey survey to measure patient satisfaction. The Emotional Intelligence Appraisal measured nursing EI scores. Patient satisfaction and nursing EI scores increased, highlighting the significance of providing EI education to nurses.