Parent's Satisfaction of Universal Newborn Hearing Screening Program in Iran

Area of Science:

• Pediatric Healthcare
• Audiology
• Public Health

Background:

• Parental involvement is crucial for pediatric treatment success.
• Measuring parent satisfaction is key in pediatric healthcare services.
• The universal newborn hearing screening (UNHS) program's impact on parent satisfaction needed evaluation.

Purpose of the Study:

• To assess parent satisfaction with the UNHS program in Iran.
• To evaluate satisfaction with information, personnel, and activities related to newborn hearing screening.
• To determine the effectiveness of the PSQ-NHSP questionnaire.

Main Methods:

• Utilized the Persian version of the parent satisfaction questionnaire with neonatal hearing screening program (PSQ-NHSP).
• Screening involved transient evoked otoacoustic emissions and automatic auditory brainstem response tests.
• Data collected from 217 parents out of 312 distributed questionnaires (67% response rate).

Main Results:

• High mean scores (4.07-4.29) for overall satisfaction items were observed.
• Over 86% of parents expressed overall satisfaction with the hearing screening program.
• 84% of comments in open-ended items indicated parental satisfaction.

Conclusions:

• Parents are generally satisfied with the universal newborn hearing screening program in Iran.
• The PSQ-NHSP is an effective and user-friendly tool for assessing parental satisfaction.
• Positive parent satisfaction suggests successful implementation of the UNHS program.