A systematic literature review on persuasive technology at the workplace

Area of Science:

• Human-Computer Interaction
• Organizational Psychology
• Behavioral Economics

Background:

• Employees frequently make unsupervised decisions daily.
• Digital workplace design can influence these decisions via persuasive technology.
• Understanding persuasive systems in the workplace is crucial for management and design.

Purpose of the Study:

• To provide a structured literature review on persuasive technology in the digital workplace.
• To examine the design and application of persuasive systems from multiple disciplinary viewpoints.
• To categorize studies based on technology design, user-centered research, and gamification.

Main Methods:

• Structured literature review of recent research on persuasive technology.
• Categorization of studies into technology design, user-centered research, and gamification streams.
• Application of a modified persuasive systems design model to categorize study purposes.

Main Results:

• Experimental studies demonstrate the potential to align employee behavior with employer objectives.
• Interactivity in digital interfaces significantly enhances the employee experience.
• Rapid and meaningful feedback is a critical component of effective persuasive systems.

Conclusions:

• Persuasive technology in digital workplaces can effectively guide employee decision-making.
• Interactivity is a vital element for successful persuasive system design, fostering engagement and alignment.
• Future research should continue exploring the ethical and practical implications of persuasive technology in organizational settings.