Knowledge transfer of eLearning objects: Lessons learned from an intercontinental capacity building project.

Area of Science:

• Educational Technology
• International Higher Education
• Knowledge Management

Background:

• Effective knowledge transfer of eLearning objects is crucial for technology adoption in education.
• Inter-organizational knowledge transfer, especially across continents, faces significant challenges.
• The ACoRD project focused on transferring digital learning development knowledge from UK/EU to Malaysian higher education institutions (HEIs).

Purpose of the Study:

• To explore the challenges encountered during the ACoRD project's knowledge transfer process.
• To identify lessons learned from transferring digital learning development knowledge between UK/EU and Malaysian HEIs.
• To provide insights for improving inter-organizational and international knowledge transfer.

Main Methods:

• A qualitative study was conducted using focus group discussions with knowledge providers and receivers (n=25).
• Four focus group discussions were held in the early and mid-phases of the project.
• Transcripts from audio-recorded interviews were analyzed using thematic analysis.

Main Results:

• Key themes included mismatched expectations, exceeding professional comfort zones, difficulties in cascading knowledge, cultural differences, and pandemic disruptions.
• Providers and receivers experienced differing expectations regarding the knowledge transfer process.
• Cultural and logistical challenges, compounded by the COVID-19 pandemic, significantly impacted knowledge dissemination.

Conclusions:

• A conducive platform for continuous, bi-directional needs assessment and feedback is essential, particularly in the early stages.
• Addressing identified challenges and implementing effective strategies can enhance knowledge transfer between organizations and countries.
• The study offers valuable guidance for future international collaborations in educational technology and digital learning development.