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Related Experiment Video

Updated: Aug 27, 2025

Mindfulness in Motion MIM: An Onsite Mindfulness Based Intervention MBI for Chronically High Stress Work Environments to Increase Resiliency and Work Engagement
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A weekday intervention to reduce missed appointments.

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This summary is machine-generated.

Reducing missed healthcare appointments is crucial. Scheduling appointments later in the week significantly decreased the Did Not Attend (DNA) rate, showing a simple intervention can improve patient attendance.

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Area of Science:

  • Healthcare management
  • Public health
  • Clinical operations

Background:

  • Missed healthcare appointments (Did Not Attend - DNA) represent a significant burden on healthcare systems.
  • Previous research identified demographic predictors of DNA, but these are not actionable for providers.
  • Appointment scheduling is a controllable factor for healthcare providers to influence attendance.

Purpose of the Study:

  • To evaluate the effectiveness of scheduling interventions aimed at reducing DNA rates.
  • To determine if shifting appointments to later in the week improves patient attendance.

Main Methods:

  • A quasi-experimental study comparing DNA rates before and after an intervention.
  • Data collected from a UK mental health hospital over two 12-month periods (916 appointments total).
  • Intervention involved prioritizing appointment scheduling for later in the week.

Main Results:

  • The overall DNA rate decreased from 34.2% pre-intervention to 23.4% post-intervention.
  • This represents a statistically significant reduction (p < 0.001) and a 31.6% relative risk reduction.
  • The intervention's impact was more pronounced for female patients.

Conclusions:

  • Scheduling appointments for later in the week is an effective strategy to reduce DNA rates.
  • This simple operational change can lead to tangible benefits by improving healthcare access.
  • Targeted scheduling adjustments can optimize clinic efficiency and patient flow.