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Patient Complaints in Orthopedic Surgery: An Analysis Utilizing a Large National Database
Shumaila Sarfani1, Andrew Rees1, Justin Vickery1
1Department of Orthopaedic Surgery, Vanderbilt University Medical Center, 1215 21st Avenue South, Medical Center East South Tower, Suite 4200, Nashville, TN 37232, USA.
Introduction:
Unsolicited patient complaints (UPCs) about surgeons correlate with surgical complications and malpractice claims. Analysis of UPCs in orthopedics is limited.
Methods:
Patient complaint reports recorded at 36 medical centers between January 1, 2015 and December 31, 2018 were coded using a previously validated coding algorithm Patient Advocacy Reporting System.
Results:
A total of 33,174 physicians had 4 consecutive years of data across the 36 participating medical centers and met other inclusion criteria.
Conclusions:
Orthopedists with high numbers of UPCs may benefit from being made aware of their elevated risk status in ways that invite reflection on underlying causes.
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