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A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
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C2M: a maturity model for the evaluation of communication in distributed software development.

Ivaldir de Farias Junior1, Sabrina Marczak2, Rodrigo Santos3

  • 1University of Pernambuco, Campus Garanhuns (UPE/Multicampi), Recife, Brazil.

Empirical Software Engineering
|October 10, 2022
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Summary

This study introduces the Communication Maturity Model (C2M) to assess communication practices in globally distributed software projects. The C2M model helps identify areas for improvement in team communication, enhancing project effectiveness.

Keywords:
C2MCommunicationDistributed Software DevelopmentEmpirical studyMaturity model

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Area of Science:

  • Software Engineering
  • Communication Studies
  • Project Management

Background:

  • Globally distributed software projects face significant communication challenges due to geographical, temporal, and cultural distances.
  • Effective communication processes and practices are crucial for the success of these distributed teams.
  • Assessing and evaluating the maturity of communication is essential for continuous improvement.

Purpose of the Study:

  • To present the Communication Maturity Model (C2M) designed to evaluate communication practices in globally distributed software development.
  • To provide organizations with a structured approach to identify communication maturity levels and pinpoint areas needing enhancement.
  • To support the alignment of communication processes with evolving team needs.

Main Methods:

  • Empirical development and evaluation in three phases: conception, refinement, and evaluation.
  • Conception phase involved a Tertiary Study, Systematic Literature Review, and Interviews.
  • Refinement and evaluation phases utilized focus groups and expert surveys to validate and assess the model's effectiveness.

Main Results:

  • The C2M model comprises 4 maturity levels, 4 maturity areas (people, project, organizational, engineering), 15 maturity factors, and 58 specific practices.
  • Empirical validation through multiple phases confirmed the model's utility in assessing communication maturity.
  • The model effectively assists in identifying specific communication practices that require improvement within distributed teams.

Conclusions:

  • The C2M model is a valuable tool for organizations to assess and enhance communication processes in globally distributed software projects.
  • The model's structured approach aids in understanding current communication maturity and guides targeted improvements.
  • Future development aims to create a software tool for self-assessment, further facilitating the adoption and application of the C2M model.