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Updated: Aug 26, 2025

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Using a Virtual Store As a Research Tool to Investigate Consumer In-store Behavior
Published on: July 24, 2017
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Post-script-Retail forecasting: Research and practice
Robert Fildes1, Stephan Kolassa2, Shaohui Ma3
1Lancaster Center for Marketing Analytics and Forecasting, University Management School, Lancaster, United Kingdom.
Summary
This study updates retail forecasting research, incorporating COVID-19 impacts and new machine learning (ML) algorithms. It provides updated conclusions and challenges for retail demand forecasting practices.
Area of Science:
- Business Analytics
- Operations Research
- Artificial Intelligence
Background:
- The 2019 review "Retail forecasting: Research and practice" provides foundational knowledge.
- The COVID-19 pandemic significantly disrupted retail operations and demand patterns.
- Recent advancements in machine learning offer new tools for forecasting.
Purpose of the Study:
- To update the 2019 review on retail forecasting.
- To incorporate the impact of the COVID-19 pandemic.
- To analyze the role of machine learning in retail demand forecasting.
Main Methods:
- Literature review and synthesis.
- Analysis of recent research trends in retail forecasting.
- Evaluation of machine learning algorithm applications in retail.
Main Results:
- Significant shifts in retail demand forecasting due to the pandemic.
- Demonstrated effectiveness of machine learning algorithms in improving forecast accuracy.
- Identification of new research gaps and practical challenges.
Conclusions:
- Retail forecasting requires adaptation to pandemic-induced volatility.
- Machine learning presents a transformative opportunity for retail demand prediction.
- Future research should focus on hybrid models and explainable AI in retail contexts.
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