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Using a Serious Game as an Elicitation Tool in Interview Research: Reflections on Methodology.

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Serious games can help researchers understand healthcare decision-making. Using a serious game in interviews with nurses revealed valuable insights into their tacit knowledge and decision processes.

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Elicitation toolsHealth care researchInterviewsQualitative researchSerious games

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Area of Science:

  • Healthcare research methodology
  • Human-computer interaction
  • Medical education

Background:

  • Healthcare decision-making is complex due to system demands and professional pressures.
  • Serious games offer an underutilized method for gathering decision-making data.
  • Understanding nurse decision-making is crucial for improving patient care.

Purpose of the Study:

  • To explore the use of serious games as a methodological tool for studying healthcare decision-making.
  • To assess the effectiveness of a serious game in eliciting tacit knowledge from healthcare professionals.
  • To reflect on a case study employing a serious game within semistructured interviews.

Main Methods:

  • A methodological case study was conducted using the serious game 'Resilience Challenge'.
  • The game simulated a patient's hospital journey, requiring players to make care decisions.
  • Semistructured interviews incorporating the game were administered to 20 nurses (in-person and remote).
  • Mini debriefs after game scenarios were used to probe decision-making processes.

Main Results:

  • The 'Resilience Challenge' game effectively engaged nurses in decision-making scenarios.
  • Integrating game scenarios with debriefs facilitated the elicitation of tacit knowledge.
  • The methodology proved useful for understanding the nuances of clinical decision-making.
  • Both in-person and remote interview formats were viable.

Conclusions:

  • Serious games represent a promising research tool for investigating healthcare professional decision-making.
  • This methodology can uncover tacit knowledge that traditional interview methods might miss.
  • Further research into serious games for healthcare decision-making research is warranted.