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Updated: Aug 24, 2025

Assessment and Evaluation of the High Risk Neonate: The NICU Network Neurobehavioral Scale
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Assessment and Evaluation of the High Risk Neonate: The NICU Network Neurobehavioral Scale

Published on: August 25, 2014

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Parental satisfaction and its associated factors towards neonatal intensive care unit service: a cross-sectional

Yewlsew Fentie Alle1, Bantigegn Akenaw2, Shimelis Seid2

  • 1Departement of Anesthesia, College of Medicine and Health Sciences, Debre Tabor University, Debre Tabor, 272, Ethiopia. fyewlsew@gmail.com.

BMC Health Services Research
|October 19, 2022
PubMed

Insights

Parental satisfaction with neonatal intensive care unit services is low, particularly in care and treatment. Key factors influencing satisfaction include gender, residency, and infant characteristics.

Area of Science:

  • Neonatal Intensive Care Unit (NICU) Services
  • Healthcare Quality Assessment
  • Patient Satisfaction Studies

Background:

  • Parental satisfaction is a critical indicator of healthcare quality and a driver for service improvement.
  • Assessing parental satisfaction in the NICU is essential for developing patient-centered care strategies.

Purpose of the Study:

  • To evaluate parental satisfaction with neonatal intensive care unit (NICU) services.
  • To identify factors associated with parental satisfaction in the NICU setting.

Main Methods:

  • A cross-sectional study was conducted with 385 parents of neonates admitted to the NICU.
  • Data were collected using the EMPATHIC-N instrument, translated into Amharic.
  • Bivariable and multivariable logistic analyses identified factors associated with parental satisfaction.

Main Results:

  • Overall parental satisfaction with NICU services was 47.8%.
  • Satisfaction varied across dimensions: organization (59.0%) highest, care and treatment (36.9%) lowest.
  • Parental gender, residency, hospital stay, birth weight, and gestational age were significant factors.

Conclusions:

  • A low level of parental satisfaction with NICU services was observed.
  • Care and treatment dimensions require significant improvement to enhance parental satisfaction.
Abstract

Keywords:
NICUParentsSatisfactionService

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