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Prescriptive process monitoring: Quo vadis?

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This study reviews prescriptive process monitoring methods, which suggest real-time interventions to improve business processes. It proposes a framework to categorize these methods and identifies future research directions for enhanced applicability.

Keywords:
Business processPrescriptive process monitoringProcess optimization

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Area of Science:

  • Business Process Management
  • Operations Research
  • Data Science

Background:

  • Prescriptive process monitoring aims to optimize business operations through runtime interventions.
  • Existing methods offer various approaches to prevent negative outcomes and improve process performance.

Purpose of the Study:

  • To systematically review and categorize existing prescriptive process monitoring methods.
  • To propose a framework for characterizing these methods based on key attributes.
  • To identify challenges and future research directions in the field.

Main Methods:

  • Systematic literature review (SLR) of prescriptive process monitoring methods.
  • Development of a framework for method characterization.
  • Analysis of identified literature based on the proposed framework.

Main Results:

  • The SLR provides a structured overview of current prescriptive process monitoring techniques.
  • A framework is proposed, categorizing methods by performance objectives, metrics, intervention types, modeling, data, and policies.
  • Key challenges and areas for future research are identified.

Conclusions:

  • The field requires further validation of methods in real-world scenarios.
  • Intervention types need expansion beyond temporal and cost factors.
  • Policy design should incorporate causality and second-order effects for greater effectiveness.